Frequently Asked Questions
Everything you need to know about shopping at Shaq.com
What is the standard shipping timeframe?
Standard shipping typically takes 3-5 business days within the continental United States. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please visit our Returns Portal to start a claim and receive a prepaid shipping label.
How can I track my order?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, we currently ship to over 50 countries worldwide. International shipping rates and delivery times vary by destination and are calculated at checkout.
How do I know if an item is in stock?
Inventory levels are updated in real-time on our product pages. If an item is out of stock, you can sign up for email notifications to be alerted when it is back in inventory.