Returns & Exchanges
At Shaq.com, we want you to be 100% satisfied with your purchase. If you are not completely happy with your order, you can return or exchange eligible items within 30 days of delivery.
Initiate Your Return
Visit our online Returns Portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.
Drop Off Package
Take your package to any authorized carrier location or schedule a pickup; ensure all original tags are attached and the product is in its original condition.
Receive Your Refund
After our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing